Repairs
Request a repair in your home or report a communal repair. How to handle odd jobs and small repairs.
To report a repair please call the Repairs Team on 0800 694 3344 or 020 7527 5400 or email them.
When carrying out repairs in your home our contractors will wear ID badges and wear masks. They will sanitise their hands when they arrive at your home and will wipe down any surfaces they have touched in your home before they leave. Where possible please maintain a two metre distance from the contractors in your home. If possible open a window as good ventilation helps to prevent the spread of Covid-19.
If you or anyone in your household is self-isolating, please inform our staff when you report your repair so we can plan to deliver the repairs appropriately.
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Communal repairs
A communal repair is work required on internal or external parts of a building that is shared with all residents of a block or estate.
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Emergency repairs
If the problem poses a danger to your health or security you should call Housing Direct
Related information
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Starting your council tenancy
Welcome to your new home! If you have any questions about your property, please contact your New Tenant Liaison Officer at your local Area Housing Office
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Comments and complaints
We are committed to providing excellent services to all residents and we believe the best way to do this is to listen to your views.