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  2. Housing
  3. Repairs and estate management

Change to managing your housing tenancy online

To manage your housing tenancy online, you now need to use My Islington. My Islington is a new customer account that has replaced My eAccount.

Register for My Islington now and follow the instructions at the top of the My Islington homepage to access your housing account. Learn more about this change.

Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

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Repairs

Request a repair in your home, report a communal repair or an emergency repair.

Report a repair:

  • Request a repair online

    If you are a council tenant, you can request to have non-emergency repairs done in your home using our online form

  • Communal repairs

    A communal repair is work required on internal or external parts of a building that is shared with all residents of a block or estate.

  • Emergency repairs

    If the problem poses a danger to your health or security you should call Housing Direct

  • Damp and mould

    Find out what we're doing to tackle damp and mould in Islington and how you can prevent it in your home

  • Handypersons scheme

    Islington’s handypersons’ scheme provides help with small repairs around the home.

  • Repair claim scam

    Find out more about a housing repair claim scam where people target council residents who need repairs done

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.

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