Report a repair on WhatsApp
Some council tenants can use WhatsApp to report repairs as part of a new trial.
Who can use WhatsApp
Council tenants living on King Square estate can now use WhatsApp to report repairs. This is part of a new trial.
Why use it
When you report a repair on WhatsApp, an AI agent called Matti will help you straight away. It means you don’t have to wait on the phone and you can ask for help whenever it suits you.
Report a repair on WhatsApp
- Open the chat on WhatsApp (or add 07889 155 020 to your WhatsApp contacts).
- Start chatting with Matti. You can start with a simple "Hi".
- Tell Matti what needs fixing in your home.
Repairs not covered
You cannot use WhatsApp to report:
- emergency repairs
- repairs in shared spaces
- repairs you are responsible for
- damp and mould – use the online form
We want to hear from you
After you’ve used the service, please take our super quick survey
Your thoughts will help us see how well the trial is going.
How we use your data
Read our privacy notice for information on how we collect, use and share personal data to provide this service.