Request a repair online
If you are an Islington Council tenant, you can request non-emergency repairs within your home using our online form.
Who can report a repair
You can report a repair if you:
- are an Islington Council tenant
- have lived in your home for more than 8 weeks
If you moved in within the last 8 weeks, contact housing services.
What you can report
You can report any repair inside your home, except:
Emergency repairs are when there's a danger to health or safety. This includes your heating or hot water not working in winter.
How to report a repair
You can report repairs online. You will need your:
- postcode
- rent account number (where to find this)
If you are not a council tenant
If you are:
- a Housing Association tenant, contact your association
- a Partners for Islington (PFI) tenant, contact PFI
- a Tenant Management Organisation (TMO) tenant, contact the TMO
- living in temporary accommodation, contact your managing agent
Track your repair
My Islington
To track the progress of your repair, log into My Islington and go to your housing account.
Localz
Localz (or Track My Operative) gives you updates on your repair as they happen, such as when your repair person will arrive or where they are now. You can also message them if there's an update or a problem.
To use Localz, you’ll need to:
- give a mobile number when you report a repair
- have a smartphone with internet access
On the day of your repair, you may get a text message with a link that will track when the repair person is going to arrive. The link is safe to click. It will look a bit like this: https://s.localz.io /Islington/tmz1wd.
After the appointment, you can give your feedback in a survey to help us improve our service.