Report a repair in your home

Before you report a repair

Use a different service if the repair is: 

• an emergency – check if your repair is an emergency
• in a communal area – report a communal repair

You cannot use this service for repairs that are your responsibility.

Check what repairs you are responsible for.

Report a repair

You'll need one of these:

• rent account number (find your rent account number)
• address, first name and last name on your housing account

Report a repair in your home

Or use WhatsApp to report a repair.

Our automated chat service will:

• ask a few questions
• help you book an appointment

Track the progress of your repair

To track the progress of your repair:

• log into My Islington and go to your housing account
• message us on WhatsApp and ask for an update

Track our arrival on the day

You can track when we will arrive on the day of your appointment.

On the day, you will receive a text containing a link that begins with 'https://s.localz.io/islington'. Click the link to track our arrival.

Repairs you may have to pay for

We may charge you if:

• the repair is your responsibility to fix
• the damage was caused by you, your household, or visitors

If you cannot use this service

If you moved in within the last 8 weeks, contact us to report a repair.

If you are not a council tenant, contact the organisation that manages your home.

If you are:

• a Housing Association tenant, contact your association
• a Partners for Islington (PFI) tenant, contact PFI
• a Tenant Management Organisation (TMO) tenant, contact the TMO
• living in temporary accommodation, contact your managing agent

WhatsApp privacy notice

Read the WhatsApp privacy notice for information on how we collect, use and share personal data to provide this service.