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Easter service changes

During the Easter period, some of our services will be operating slightly different hours. Our council’s bin collection schedule will change for one week starting on Friday 29 March to make sure everyone’s waste is picked up around the bank holiday.

See the full schedule and your amended rubbish and recycling collection dates and other service changes including parking and library opening times over the Easter period.

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Communal repairs

A communal repair is work required on internal or external parts of a building that is shared with all residents of a block or estate.

Check to see if your report has already been raised

Request a repair in your home or report a communal repair

To report an emergency communal repair call 0800 694 3344 or 0207 527 5400 or to report a non-emergency communal repair please email repairs@islington.gov.uk.

Response times

In the case of most communal repairs the work should be completed in 20 days. If the repair is an emergency then it should be repaired or made safe in two hours.

A repair might not be attended to within 20 days:

  • If it requires leaseholder contributions, leaseholders need to be informed and consulted
  • If it is scheduled as part of a works programme, it will be carried out whenever that programme is scheduled
  • Some repairs take longer because we need to order special parts, which may take time
  • A more expensive repair may require going out to tender to ensure we get the best value

Communal repairs are reported by:

  • residents
  • Quality Assurance Officers through their estate visits
  • Estate Services Co-ordinators
  • Tenant and Resident Associations (TRA) during their scheduled inspections

Attend an inspection

You can also get involved by attending the inspections with the TRA, or with the relevant officer where there is no TRA, by contacting Housing Services.

 

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