Changes to customer accounts

We're improving our online services so that it's easier for everyone to access the services they need.

You might notice that we recently launched a new website homepage and improved the way you search our website, to make it quicker and easier for you to access our services online.

We’re also improving customer accounts on our website and have introduced a new customer account called My Islington.

What has changed 

My Islington is a new customer account where you will be able to request a range of council services in one place, and track their progress.   

The first service you can access in My Islington is the ability to see your council tax details online. This is no longer available in My eAccount.  

We plan to add many more services to My Islington in the future and it will eventually replace My eAccount. 

What you can do in My Islington 

You can access the following council tax services in My Islington: 

• Check your council tax balance and next payment date
• Switch to paperless council tax billing
• Report problems with rubbish, recycling and street cleaning 

How this affects you 

If you want to start seeing your council tax details such as next payment date and outstanding balance online, register for My Islington now. Once you have created your My Islington account, go to ‘My council tax’ and follow the on-screen instructions to add your council tax account.

While you’re there, switch to paperless billing to start receiving email notifications when you have new bills and stop receiving bills in the post.

Report issues with rubbish, recycling and street cleaning by registering with My Islington and clicking 'report a problem’.

Share your feedback

Have you tried My Islington yet? Help us to improve it by sharing your feedback in our short survey.