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Some online services have moved as we start the move to our new customer account

You now need to register for a My Islington account if you want to check your council tax details, switch to paperless council tax billing, report problems with rubbish, recycling and street cleaning, or order new containers or bags for recycling.

These services are no longer available in My eAccount. Read more about this change.

Changes to customer accounts

We're improving our online services so that it's easier for everyone to access the services they need. To do this, we've introduced a new customer account called My Islington.

My Islington is a new customer account where you will be able to request a range of council services in one place, and track their progress.

What you can do in My Islington 

Currently, you can access the following council tax services in My Islington: 

  • Check your council tax balance and next payment date
  • Switch to paperless council tax billing
  • Report problems with rubbish, recycling and street cleaning
  • Report anti-social behaviour or noise and track your report

These services are no longer available in My eAccount.

We plan to add many more services to My Islington in the future and it will eventually replace My eAccount.

How this affects you 

If you want to start seeing your council tax details such as next payment date and outstanding balance online, register for My Islington now. Once you have created your My Islington account, go to 'My council tax' and follow the on-screen instructions to add your council tax account.

While you’re there, switch to paperless billing to start receiving email notifications when you have new bills and stop receiving bills in the post.

Report issues with rubbish, recycling and street cleaning or anti-social behaviour and noise, by registering with My Islington.

Share your feedback

Have you tried My Islington yet? Help us to improve it by sharing your feedback in our short survey.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.