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Payments and online forms unavailable from 7pm until 7:30pm

On Monday 16 February you will not be able to submit forms or make payments between 7pm and 7:30pm. We will be doing essential maintenance on our website.

This means you will not be able to do things like pay or apply for parking permits, parking tickets (PCNs), council tax and rent online or call the automated payment line (020 7527 8000).

We are very sorry about this. If you need to make a payment or do something else online, please try a different day or time.  

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Emergency repairs

If the problem poses a danger to your health or security you should call Housing Direct

Sometimes emergency repairs are needed outside office hours. If a repair is very urgent (for example, it is a danger to health and safety or security) and cannot wait until the next working day, you can call the Housing Direct emergency service.

080 0694 3344

We may carry out a temporary repair until we can carry out a full repair during normal working hours.

Problems that need emergency repairs

  • A leak - if the water cannot be turned off or the leak contained in the case of a severe leak or burst pipe.
  • A leak - if it is affecting the electrics or another property.
  • Dirty water coming up from plug holes, toilets or other drainage.
  • Broken glass that is a danger to anyone's health or safety.
  • Someone can easily get into your home (broken locks).
  • No electricity.
  • An unsafe electrical fitting that is sparking or smoking, or there is bare wiring
  • No cold, clean drinking water at all.
  • No central heating during winter.
  • You are trapped in a lift in a housing block.
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