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Partners for Improvement, Tenant Management Organisations and Cooperatives repairs

If you live in a Partners for Improvement, Tenant Management Organisation or Cooperative run property, they may be responsible for some day to day repairs.

Partners for Improvement (PFI) street properties

If you live in a PFI property you need to contact them for repairs. 

 Online Report via the PFI website
 Freephone 0800 587 3595
 Opening hours 8.30am - 5pm, Monday to Friday
 Out of hours emergency repairs 020 7540 4570

Tenant Management Organisations (TMO) and Tenant Management Cooperatives (TMC)

If your home is part of a TMO or TMC, you receive repairs services from that organisation. The council carries out your major works, but your TMO or TMC will provide some or all of your day-to-day repairs.

Arrangements vary from one to another and you are advised to contact them for details on how, when and where you should report repairs.

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