Help us improve how we handle complaints

We’ve updated our complaints policy, which explains how we handle complaints - now we want to know what you think.

It doesn't matter if you've complained to us before or not.

We want to know if the policy is clear, fair, and easy to understand. Your feedback will help make the process better for everyone.

Help us understand how you use the council website

We are redesigning the council website to make it easier for you to find support and access council services online.

Your feedback is important - please help shape future improvements by taking a short test to help us understand what works well and where people may get stuck.

Complaints and compliments

Make a complaint or give a compliment about our services.

Make a complaint about council services

Complaints about most council services except social care
Adult social care complaints

Complaints about adult social care services
Children's social care complaints

Complaints about children’s social care services
Complain about a councillor

Tell us if you think that a councillor has broken the code of conduct
Give a compliment

Tell us if you're happy with a service so we know what we're doing right
Policies

Read our complaints policies to understand how we handle complaints

Help us improve how we handle complaints

Help us understand how you use the council website

Complaints and compliments

Make a complaint about council services

Adult social care complaints

Children's social care complaints

Complain about a councillor

Give a compliment

Policies