The video has been divided into the following sections:
- Have you got something to say about our service?
- We want to hear from you!
- What is a complaint?
- What happens if you remain unhappy?
- Address for the Local Government Ombudsman
- What happens if the complaint is not for us?
- Please send any complaints about adult social care to firstname.lastname@example.org or write to:
Adult Social Care
222 Upper Street
London N1 1XR
Or call 020 7527 8047