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BSL Adults Social Services complaints video

Full details of the Adult Social Services complaints procedure can be viewed in British Sign Language (BSL) on this page.

The video has been divided into the following sections: 

  • Have you got something to say about our service? 
  • We want to hear from you!
  • What is a complaint? 
  • What happens if you remain unhappy? 
  • Address for the Local Government Ombudsman 
  • What happens if the complaint is not for us? 
  • Please send any complaints about adult social care to or write to:
    Adult Social Care
    People Directorate
    4th Floor
    222 Upper Street
    London N1 1XR
    Or call 020 7527 8047
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