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Change to managing your housing tenancy online

To manage your housing tenancy online, you now need to use My Islington. My Islington is a new customer account that has replaced My eAccount.

Register for My Islington now and follow the instructions at the top of the My Islington homepage to access your housing account. Learn more about this change.

Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

Your tenancy

Information about your tenancy conditions, rights and obligations

Tenancy conditions

If you are a new Islington council tenant, you may have an introductory tenancy. Your rights and responsibilities as a secure tenant or introductory tenant are set out in your Conditions of Tenancy
Tenants' Charter

Our charter outlines our commitment to tenants, so you know what to expect
Good Neighbourhood policy

How we manage neighbour relationships in our estates, blocks, and street properties
Fair, inclusive, and accessible services commitment

Our commitment to services that meet the needs of leaseholders and tenants

In this section

Useful documents