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Change to managing your housing tenancy online

To manage your housing tenancy online, you now need to use My Islington. My Islington is a new customer account that has replaced My eAccount.

Register for My Islington now and follow the instructions at the top of the My Islington homepage to access your housing account. Learn more about this change.

Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

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Legal housing and debt advice

Islington Council tenants and leaseholders can access free, independent, expert advice on a range of housing, welfare and legal issues.

The service is provided by the Independent Advice Project at Islington Law Centre.  It is independent of Islington Council and Partners for Improvement in Islington and all advice given is impartial and confidential.

Advice

You can get advice on housing issues like:

  • disrepair problems in your home
  • tenancy problems
  • possession proceedings
  • homelessness
  • transfer and bidding issues.

You can get welfare rights advice on issues such as:

  • rent arrears
  • Housing Benefit and Council Tax Benefit
  • welfare benefit entitlements, including pension credits and Disability Living Allowance
  • how to maximise your income.

Who the service is for 

Tenants and leaseholders of Islington Council can access the service. Former tenants who owe money to Islington Council or Partners for Improvement in Islington can also access the service.

The project has helped over 5,500 residents resolve money and housing problems. Surveys of the service have found that four out of five people felt the advice they received was good or very good.

Make an appointment

Visit the Islington Law Centre website to look at their available appointments and how to book.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.