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Change to managing your housing tenancy online

To manage your housing tenancy online, you now need to use My Islington. My Islington is a new customer account that has replaced My eAccount.

Register for My Islington now and follow the instructions at the top of the My Islington homepage to access your housing account. Learn more about this change.

Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

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Good Neighbourhood policy

This policy sets out our approach to setting expectations and managing neighbour relationships in our estates, blocks, and street properties. It is for tenants and residents.

The aim of the Good Neighbourhood policy is to:

  • Ensure tenants have quiet enjoyment of their homes and live in a safe, clean, and secure environment that they can take pride in.
  • Make sure residents are aware of and understand their responsibilities under their tenancy or lease conditions, both for their own property and the wider neighborhood.
  • Emphasise the shared effort required from both residents and Islington Council to create and maintain good neighborhoods.

Read the Good Neighbourhood policy (PDF)

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.