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  1. Home
  2. Contact us
  3. Complaints and compliments
  4. Children's social care complaints
  5. Children's social care complaints policy

Local council elections - Polling stations now open from 7am to 10pm on Thursday 7 May

Here’s what you need to know to vote in person on Thursday 7 May.

  • Polling stations are open 7am to 10pm - check your poll card or the 'Where do I vote?' website for yours
  • Bring photo ID - you cannot vote without an accepted form of ID
  • You do not need your poll card - if you are registered, you can vote
  • All our polling stations are wheelchair accessible and staff are there to help
  • If you have a disability, find out what we can provide to help you vote at your polling station

Read all you need to know on our local council election 2026 page.

Children's social care complaints policy

This policy explains how we handle complaints about children's social care.

  1. Introduction
  2. Our commitment
  3. What a complaint is
  4. Who can complain
  5. What you can complain about
  6. What you cannot complain about
  1. How to make a complaint
  2. Advocacy and support
  3. The statutory complaints process
  4. Local Government and Social Care Ombudsman
  5. Learning and improvement
  6. Contact details

Introduction

Islington Council is committed to safeguarding and promoting the welfare of children in need and children in care. We value all feedback and recognise that complaints, compliments, and comments are vital for improving our services.

This policy sets out how we handle statutory complaints about children’s social care in line with the Children Act 1989 Representations Procedure (England) Regulations 2006 and national guidance.

The policy should be read in conjunction with Islington Council’s complaints policy, which sets out our general approach to complaints, including our expectation of complainants.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.