Skip to content

We use cookies on this site

If you don't want to accept cookies, you can change your preferences

Accept Manage cookies
  1. Home
  2. Contact us
  3. Complaints and compliments
  4. Children's social care complaints
  5. Children's social care complaints policy

Help improve our website navigation

Take a short test to tell us where you would expect to find information. This will help us put things in the right place. 

Take the test.

Children's social care complaints policy

This policy explains how we handle complaints about children's social care.

  1. Introduction
  2. Our commitment
  3. What a complaint is
  4. Who can complain
  5. What you can complain about
  6. What you cannot complain about
  1. How to make a complaint
  2. Advocacy and support
  3. The statutory complaints process
  4. Local Government and Social Care Ombudsman
  5. Learning and improvement
  6. Contact details

Contact details

Children's Customer Care and Complaints Manager

  • Jennifer Watson
  • Telephone: 020 7527 8048
Was this information helpful?



Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.