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  1. Home
  2. Contact us
  3. Complaints and compliments
  4. Children's social care complaints
  5. Children's social care complaints policy

May bank holiday services

Find out about changes to our services over the bank holiday on Monday 25 May.

There will be no rubbish or recycling collections on Monday 25 May, so collections will happen a day later than usual for that week. 

Children's social care complaints policy

This policy explains how we handle complaints about children's social care.

  1. Introduction
  2. Our commitment
  3. What a complaint is
  4. Who can complain
  5. What you can complain about
  6. What you cannot complain about
  1. How to make a complaint
  2. Advocacy and support
  3. The statutory complaints process
  4. Local Government and Social Care Ombudsman
  5. Learning and improvement
  6. Contact details

Contact details

Children's Customer Care and Complaints Manager

  • Jennifer Watson
  • Telephone: 020 7527 8048
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