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  5. Children's social care complaints policy

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Children's social care complaints policy

This policy explains how we handle complaints about children's social care.

  1. Introduction
  2. Our commitment
  3. What a complaint is
  4. Who can complain
  5. What you can complain about
  6. What you cannot complain about
  1. How to make a complaint
  2. Advocacy and support
  3. The statutory complaints process
  4. Local Government and Social Care Ombudsman
  5. Learning and improvement
  6. Contact details

Our commitment

Everyone who contacts children’s social care services will:

  • be treated fairly, with understanding and respect
  • receive a responsive, high-quality service appropriate to their needs
  • be given clear information about service standards and what to expect
  • have accessible routes to provide feedback or make a complaint
  • be encouraged to help shape and improve our services

We reserve the right to manage persistent or unreasonable actions in line with our corporate policy, ensuring fairness and respect for all parties.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.