Skip to content

We use cookies on this site

If you don't want to accept cookies, you can change your preferences

Accept Manage cookies
  1. Home
  2. Contact us
  3. Complaints and compliments
  4. Children's social care complaints
  5. Children's social care complaints policy

My Islington unavailable on Saturday 26 September, 9am to 11am

Some My Islington services will be unavailable from 9am to 11am on Saturday 26 September while we carry out essential maintenance.

During this time, you will not be able to report a repair, view your council tax or housing account, or use the WhatsApp repairs service. Please try again after 11am.

We're sorry for any inconvenience caused.

Children's social care complaints policy

This policy explains how we handle complaints about children's social care.

  1. Introduction
  2. Our commitment
  3. What a complaint is
  4. Who can complain
  5. What you can complain about
  6. What you cannot complain about
  1. How to make a complaint
  2. Advocacy and support
  3. The statutory complaints process
  4. Local Government and Social Care Ombudsman
  5. Learning and improvement
  6. Contact details

Our commitment

Everyone who contacts children’s social care services will:

  • be treated fairly, with understanding and respect
  • receive a responsive, high-quality service appropriate to their needs
  • be given clear information about service standards and what to expect
  • have accessible routes to provide feedback or make a complaint
  • be encouraged to help shape and improve our services

We reserve the right to manage persistent or unreasonable actions in line with our corporate policy, ensuring fairness and respect for all parties.

Was this information helpful?



Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.