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  1. Home
  2. Contact us
  3. Complaints and compliments
  4. Children's social care complaints
  5. Children's social care complaints policy

Parade on Sunday 31 May

There will be a parade in Islington on Sunday 31 May 2026 at 2pm to celebrate Arsenal Football Club's win. This will affect parking, roads, street cleaning, parks and libraries. Check what to expect so you can plan ahead.

Children's social care complaints policy

This policy explains how we handle complaints about children's social care.

  1. Introduction
  2. Our commitment
  3. What a complaint is
  4. Who can complain
  5. What you can complain about
  6. What you cannot complain about
  1. How to make a complaint
  2. Advocacy and support
  3. The statutory complaints process
  4. Local Government and Social Care Ombudsman
  5. Learning and improvement
  6. Contact details

What a complaint is

A complaint is any verbal or written expression of dissatisfaction or disquiet about the actions, decisions, or apparent failings of children's social care services that requires a response.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.