Complain about children's social care
Complain about services that help keep children safe and well. Your feedback helps us make our services better.
Before you complain
Use this page if you want to complain about children's social care.
If your problem is about something else (like school admissions or special educational needs) use the main complaints page instead.
What you can complain about
Complain if you are unhappy with:
- help or support you got
- help or support you did not get
- how good the service was
- decisions about you, a child, or your family
- how a worker behaved
How to complain
You can complain online.
If you need help, call the Children's Customer Care and Complaints Manager: 020 7527 8048. This is open Mondays, Tuesdays, Thursdays and Fridays, 9am to 5pm.
What happens next
We will:
- acknowledge your complaint within 2 working days
- aim to send you a response within 10 working days
If you’re not happy with our response, you can ask us to look at your complaint again.
Complaints policy
Read the children's social care complaints policy.
Contact an ombudsman
If you are not happy after we have looked at your complaint again, you can contact the Local Government and Social Care Ombudsman (LGSCO). The ombudsman is independent and can look into your complaint.
Compliments
If you want to say something good about children's social care services, give us a compliment.
You can tell us about a service, a team, or a member of staff.
This helps us understand what is working well. They also help staff know that their work is appreciated.
Comments
If you have a comment about children's social care services, speak to a staff member. Comments help us check the quality of our services.
You can comment on:
- an idea or suggestion to help us improve
- how our services are delivered or how easy they are to use
- something we need to do better, instead of making formal complaint