Make a complaint
We want to give everyone a good service. If something has gone wrong, please tell us so we can fix it.
Before you complain
Some services use a different complaints process:
What you can complain about
You can complain about:
- any council service
- how a member of staff behaved
- services done for us by another organisation
How to complain
Online
Telephone
020 7527 2000
In person
Post
Access Islington
222 Upper Street
London
N1 1XR
What happens next
We will send you an acknowledgement within 5 working days to say we got your complaint.
We aim to send you a reply within 10 working days of the acknowledgement.
If you are not happy with our response, you can ask us to look at your complaint again.
Complaints policy
Contact an ombudsman
If you are not happy after we look at your complaint again, you can contact an ombudsman. An ombudsman is independent. They do not work for the council.
Contact the:
- Housing Ombudsman Service for council housing complaints
- Building Safety Regulator for building safety complaints
- Local Government and Social Care Ombudsman for all other types of complaints