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Children's social care complaints policy

This policy explains how we handle complaints about children's social care.

  1. Introduction
  2. Our commitment
  3. What a complaint is
  4. Who can complain
  5. What you can complain about
  6. What you cannot complain about
  1. How to make a complaint
  2. Advocacy and support
  3. The statutory complaints process
  4. Local Government and Social Care Ombudsman
  5. Learning and improvement
  6. Contact details

Introduction

Islington Council is committed to safeguarding and promoting the welfare of children in need and children in care. We value all feedback and recognise that complaints, compliments, and comments are vital for improving our services.

This policy sets out how we handle statutory complaints about children’s social care in line with the Children Act 1989 Representations Procedure (England) Regulations 2006 and national guidance.

The policy should be read in conjunction with Islington Council’s complaints policy, which sets out our general approach to complaints, including our expectation of complainants.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.