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  2. Contact us
  3. Complaints and compliments
  4. Children's social care complaints
  5. Children's social care complaints policy

Bank holiday service changes: Monday 31 August

Find out about changes to our services due to the bank holiday. There is no rubbish or recycling collection on Monday 31 August so collections will be a day later than usual. 

Children's social care complaints policy

This policy explains how we handle complaints about children's social care.

  1. Introduction
  2. Our commitment
  3. What a complaint is
  4. Who can complain
  5. What you can complain about
  6. What you cannot complain about
  1. How to make a complaint
  2. Advocacy and support
  3. The statutory complaints process
  4. Local Government and Social Care Ombudsman
  5. Learning and improvement
  6. Contact details

Who can complain

Complaints can be made by:

  • children and young people receiving services
  • parents, carers, or legal guardians
  • foster carers, adopters, special guardians
  • any person with sufficient interest in the child’s welfare

Children and young people must be informed of their right to complain and offered advocacy support.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.