As part of our commitment to providing residents with safe and secure homes, we provide a concierge service to some of our larger estates and tower blocks.
Concierges provide better security for residents and visitors to the area, reduce the fear of crime and help to detect and prevent crime.
The concierge operates from a secure control centre that is electronically linked to the door entry systems and CCTV cameras at the location. In some areas the concierge will be located in a reception area to receive resident and visitors enquiries.
The controlled door entry system reduces access to the building(s) to key holders or contact through the intercom system.
CCTV provides surveillance to specific areas at the location. Authorised concierge staff can monitor the area for incidents of antisocial behaviour, vandalism and crime and provide the police and us with evidence for the prosecution of offenders.
Concierge staff will monitor communal security at the location for 16 hours each day, 363 days a year.
The service is paid for by leaseholders through their service charge and tenants through their rent.
A concierge service may be suggested as part of an improvement to your estate or block. Before we install it, we will consult all residents on the need and costs, and then ballot them for their view. We will only introduce the scheme if the majority of residents want it.
Our concierge service takes any concerns or complaints very seriously, and we have official procedures for complaints. More often than not we have more requests for additional CCTV cameras to be installed than we do actual complaints about existing cameras.
Storage and retrieval of CCTV images allows analysis of evidence after an event has occurred. We store images recorded from cameras for 31 days, and then it the data is automatically deleted.
If a request for CCTV evidence is made for legal purposes, the relevant footage is saved for up to three months, and then deleted. To apply for access to CCTV personal information, you should contact our Freedom of Information team for guidance and an application form.
Our CCTV is governed by the following legislation to protect your rights and privacy:
- Information Commissioners Office Data Protection Act (CCTV section)
- Information Commissioners Office CCTV Codes of Practice
- Surveillance Camera Code of Practice 2013 and a guide to the 12 principles of the Code
- Freedom of Information Act 2000
You can contact our concierge service team at ConciergeT@islington.gov.uk.
For independent advice and guidance on surveillance cameras, contact the Information Commissioner's Office website, or call their helpline on 08456 30 60 60.