As part of our commitment to providing residents with safe and secure homes, Islington Council provides a concierge service to some of our larger estates and tower blocks. Concierges provide improved security for residents and visitors to the area reduce the fear of crime and assist in crime prevention and detection.
The concierge operates from a secure control centre that is electronically linked to the door entry systems and CCTV cameras at the location. In some areas the concierge will be located in a reception area to receive resident and visitors enquiries.
The controlled door entry system reduces access to the building(s) to key holders or contact through the intercom system.
CCTV provides surveillance to specific areas at the location. Authorised concierge staff are able to monitor the area for incidents of antisocial behaviour, vandalism and crime and provide the police and Islington Council with evidence for the prosecution of offenders.
Concierge staff will monitor communal security at the location for 16 hours each day, 363 days a year.
A concierge service is paid for by leaseholders through their service charge and tenants through their rent
A concierge service may be suggested as part of an improvement to your estate or block. Before such a scheme is installed all residents will be consulted on the need and costs and then balloted for their view. The scheme will only be introduced if a majority of residents want it.