Skip to content
Town Hall icon

Freedom of Information request

Instead of only releasing information on a 'need to know' basis, public authorities are required to provide any information requested, unless there is a very good reason not to (exempt information).

Information already available

Before making a Freedom of Information request, we recommend checking if the information you seek is already available:

  • Publication scheme: Information that is frequently requested can be found here. This includes information about the council’s structure, finances and policies. 

Information that we do not hold

We are sometimes asked for information, which we do not hold. The list below details areas which we are not responsible for. Please direct any enquiries concerning these matters to the relevant organisation which is detailed in brackets.

  • ULEZ and red routes (Transport for London)
  • Speeding fines (Metropolitan Police)
  • Information relating to specific schools for example: bullying incidents, events hosted at the school, school closures, specific school spending (including agency spending), individual school’s policies and procedures, allegations made against staff and other disputes (contact the relevant school directly)

What to provide when making a request

To help us to respond to your request, please provide the following:

  • Your preferred correspondence details, either an email address or a postal address.
  • A detailed description of the information that you would like. The more accurately you describe the information you need, the more effectively we can respond to your request.

How to make a request

  • You can make a request directly through our online portal using the online link below.
  • Requests can also be submitted via email to:
  • Alternatively, requests can be made in writing to: Information Governance Team, Resources, 3rd floor, Laycock Wing, 222 Upper Street London N1 1XR

    Make a Freedom of Information request

How long it takes 

After you submit a request, we will:  

  • acknowledge your request within 3 working days  
  • respond within 20 working days   

We may need to ask you for more information to clarify your request. If we do this then the time limit to respond only starts after we have received clarification from you.   

If we ask you to clarify your request and you don’t, the request will lapse after 3 weeks.


Was this information helpful?

Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.