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Payments and online forms unavailable from 7pm until 7:30pm

On Monday 16 February you will not be able to submit forms or make payments between 7pm and 7:30pm. We will be doing essential maintenance on our website.

This means you will not be able to do things like pay or apply for parking permits, parking tickets (PCNs), council tax and rent online or call the automated payment line (020 7527 8000).

We are very sorry about this. If you need to make a payment or do something else online, please try a different day or time.

Compliance statistics

These statistics detail the performance in the handling of requests for information made under the Freedom of Information (FOI) Act 2000 or the Environmental Information Regulations (EIR) 2005

2026 statistics

Month	Total requests due (FOI/EIR)	Responses issued within statutory timeframe	Compliance
January	167	154	92%

Quarterly analysis (by financial year April 2025 to March 2026)

	Number of requests received during the period	Number of requests that have not yet been processed eg. clock stopped	Number of requests that were processed in full	Number of requests where information was granted in full	Number of requests where information was granted in part and refused in part	Number of requests where information was refused in full	Number of requests where info not held	Number of requests referred for internal review
Quarter 1 (April-June)	536	18	518	429	36	32	21	24
Quarter 2 (July-September)	598	24	574	468	34	38	34	33
Quarter 3 (October-December)	561	17	544	455	31	27	31	17

Previous years

Calendar year	Total requests due (FOI/EIR)	Responses issued within statutory timeframe	Compliance	Number of requests referred for internal review
2025	2,308	2,187	95%	99 (4%)
2024	2,136	2,025	95%	86 (4%)
2023	2,089	1,805	86%	76 (4%)
2022	1,902	1,680	88%	54 (3%)

Useful documents