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Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

Compliance statistics

These statistics detail the performance in the handling of requests for information made under the Freedom of Information (FOI) Act 2000 or the Environmental Information Regulations (EIR) 2005

2025 statistics

Month	Total requests due (FOI/EIR)	Responses issued within statutory timeframe	Compliance
January	180	164	91%
February	170	160	94%
March	224	214	96%
April	200	194	97%
May	175	168	96%
June	192	186	97%
July	193	181	94%

Quarterly analysis (by financial year)

	Number of requests received during the period	Number of requests that have not yet been processed eg. clock stopped	Number of requests that were processed in full	Number of requests where information was granted in full	Number of requests where information was granted in part and refused in part	Number of requests where information was refused in full	Number of requests where info not held	Number of requests referred for internal review
Quarter 1 (April-June)	536	18	518	429	36	32	21	24

Previous years

Calendar year	Total requests due (FOI/EIR)	Responses issued within statutory timeframe	Compliance	Number of requests referred for internal review
2024	2,136	2,025	95%	86 (4%)
2023	2,089	1,805	86%	76 (4%)
2022	1,902	1,680	88%	54 (3%)

Useful documents