The first thing to do is contact us so we can discuss your circumstances and how we can help. Call 020 7527 2000 as soon as possible and ask for the department you owe money to.
If you don’t contact us the problem could get worse with your debts increasing and court officers chasing you for payment. The sooner you call us the quicker we can help you.
If you owe money to more than one department and you are finding it difficult to pay, we may be able to make things easier by agreeing a single affordable monthly payment. Contact our Multiple Debt team on 020 7527 6161 or MultipleDebtTeam@islington.gov.uk.
Help with rent or Council Tax
You can spread your Council Tax payments over the year if you pay by direct debit.
Read about other discounts you may be eligible for.
If you're having trouble paying your rent you can contact your local area housing office for advice.
If one of our departments owes you a refund but you owe money to another, we can reduce the amount you owe by using that refund.
We may do this automatically, but you can also ask us to do it for you. To find out if you qualify, ask the department that you owe money to if they can search your council-wide records.
Contact our energy advice team on 0800 953 1221 or firstname.lastname@example.org.
Independent money advice
The Islington Directory lists many money and debt services for residents
- Debt: National Debtline, StepChange, Citizens Advice Islington
- Mortgages and loans: Money Advice Service
- Benefits: Income Maximisation Team - 0800 731 8081 or 020 7527 4990, email email@example.com
- Utility bills: Thames Water’s ‘Watersure’ scheme
- Young people: izzi-info’s ‘Advice for Life’ section
If you are affected by benefit cuts or are struggling financially, you may be able to get financial support from the government through one of these schemes.
Budgeting Loans and Advances
Budgeting loans can help you pay for essential things like rent, furniture, clothes or hire purchase debts. The smallest amount you can borrow is £100.
These loans are:
- interest free so you only pay back what you borrow
- usually repayable within two years
- available if you’ve been getting income-related benefits for the past 6 months
If you get Universal Credit, you can apply for a Budgeting Advance instead from your local Jobcentre Plus.
Short term benefit advances
If you’re making a new benefit claim and you need financial help before you get your first payment, or your situation has changed and your benefits will increase, you can apply for an advance.
They are available if you claim any contribution- or income-based social security benefit, including Universal Credit. You’ll be paid either on the same day or the next day.
Find out more on www.gov.uk/short-term-benefit-advance.
If your Jobseekers Allowance has been stopped as a result of a penalty, or 'sanction', then you may be able to get a hardship payment if you are suffering financial hardship and are in a vulnerable group.
This could be if you have children in your household or a health problem. To request a hardship payment you need to check with your local Jobcentre Plus office.
If you are facing extreme hardship, and cannot receive a budgeting loans or advance, a short-term advance or hardship payment, read more about how the RSS may be able to help you.