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Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

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Donate, swap and repair items

How to repair items that no longer work, donate things to charity, or swap items with other people.

Donate and swap

Repair items

Shop responsibly

  • Buy items second hand, like electronics from CeX or books, clothes and other items from charity shops.
  • Don’t buy single use plastics like water bottles or use plastic bags. Use reusable alternatives instead. Use the Refill app to find places where you can reuse and refill, and the USELESS map to find places to buy plastic-free items.
  • Borrow items that you rarely use (like DIY or gardening tools) from the Library of Things rather than buy them. And of course, you can borrow books from your local library. 
  • Avoid buying fast fashion. Fast fashion is the mass production of cheap, low quality, disposable clothing. Think about buying quality items and repairing them instead.
  • Put an end to junk mail to stop paper from being wasted – register with the Mail Preference Service.
  • Choose reusable nappies and use our £70 voucher through Real Nappies for London.
  • Save on your food bill and cut down on food waste with tips from Love Food Hate Waste and Eat Like a Londoner. Help the planet.
  • Consider buying less meat, which has a larger carbon footprint per calorie than grain or vegetable products. Switching to less carbon intensive meats such as chicken instead of beef can make a difference too.
  • When you need to buy new things, consider ones that have been produced in a circular economy way.

Get more tips and advice

Sign up to receive emails with advice, tips and information about events to help you reduce, reuse and recycle your waste.

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