Book a household bulky waste collection

Items we collect

We collect household waste that is too big for the bin and not suitable for reuse. Here are some examples of bulky waste items:   

• soiled carpets 
• broken white goods (fridges/fridge freezers, washing machines, tumble dryers, cookers, etc)  
• mattresses 
• broken televisions 
• broken furniture 

Items we cannot collect

• Broken furniture that is not bundled together and secure 
• Hazardous waste or unsafe items, such as items with protruding nails, or sharp edges 
• Builders waste 
• Fixtures or fittings attached to the property, such as toilets, doors and countertops
• Garden waste - you can book a garden waste collection instead
• Commercial waste - you must book a regular business waste collection 
• Anything longer or taller than six feet 
• Soil

Cost

We charge £10.82 per item, with a minimum cost of £32.46. There is a limit of 10 items per collection, but you may book as many collections per year as you need.

2 securely tied black rubbish sacks count as one item.   

Lower costs for people on Housing Benefit or Council Tax Support

You can get a collection for half price (50% off) if you have a valid reference number to show you receive either Housing Benefit or Council Tax Support.

You will need to provide a reference number when you book your collection. You can find it on your Benefit Decision Notice. 

Putting bulky waste out for collection

Put items outside the front of your property at ground floor level by 7am on the day of collection. It should be in an accessible location, not behind a locked gate or in a building. 

If you cannot leave items on your property, you can leave items on the street or public highway as long as they don't block access for pedestrians.   

Collections from estates

If you live on an estate managed by the council, you can leave your bulky waste at a designated point for your property. You do not need to pay for bulky waste collections. Contact your caretaker or housing office about where to leave bulky waste.

For non-Islington estate properties, your property manager may have a way of getting rid of bulky waste. Check with your property manager first. If they do not, you should book a bulky waste collection. 

Assisted collections

If you need help to carry things from your property (an assisted bulky waste collection), call us on 020 7527 2000.

Book a collection online

Before you start:

• you will need a debit or credit card
• if you are on Housing Benefit or Council Tax Support, you will need the reference number from your benefit decision notice to get the cheaper rate

By booking online, you agree to our terms and conditions.

Book a collection

Cancel a collection

You can cancel a collection at least 2 full working days before the collection date (not including weekends or bank holidays). We do not give a refund if you cancel later than that.

Phone us on 020 7527 2000 to cancel your collection and get a complete refund.

Let someone reuse your items

If your items are in good condition and can be reused, book a reuse collection instead. It is cheaper for you and better for everyone.

What to do with other items

We have other services that collect: 

• business waste
• garden waste
• hazardous household waste

If you have any items that we do not collect at all, you can use apps to find someone else to do it for you.

LoveJunk is an online marketplace for the collection of bulky waste, furniture and appliances. It matches you to nearby licensed waste carriers and also reuse charities and is free to use.

TipTapp is for items such as broken furniture, old mattresses, bulky waste, or garden waste just set the price you are willing to pay and within minutes you will be offered times for same or next day removal from your address.