What happens when you come in to make a homeless application?
A case officer will be assigned to you and they will complete a homeless application form with you. They will ask questions about you, your family, your address history, your health and the circumstances that led to you becoming homeless.
The case officer has to ask these questions to find out whether we have a legal obligation to find you a home. The case officer will check all the information, and you will receive a letter which tells you our decision.
The council can only offer temporary accommodation while a homeless application is being investigated in certain cases. We may do this only if we believe that you have no accommodation available to you and also if you meet one of the priority need categories defined by law.
Temporary accommodation is not free and you will need to pay for this. You will also need to cover utility and council tax bills. Temporary accommodation is furnished however you will need to provide your own bedding and kitchen utensils.
Please be prepared to wait as the search for temporary accommodation can take several hours. You will have to sign an agreement to move in to the accommodation, but we will make sure you understand it before you sign.
Once you've signed this agreement you will need to collect the keys yourself as they are not located at our officers. We will also provide you with the name and contact details for your temporary accommodation officer.
More advice on what to do
Legal advice on housing
Our Housing Unit can assist you to resolve a wide range of issues regarding your housing situation.
Violence Against Women and Girls
Help for victims and resources for professionals
Search for homelessness services
Find out more about homelessness services