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Islington Council Housing department privacy notice

The following privacy notice applies to the London Borough of Islington’s Housing department.


What information we collect, hold and use

The information we collect about you would include, but is not limited to:

Date of birth
Contact details (phone/mobile/email)

We may ask you further details where required and appropriate:

Religious or other similar beliefs
Marital status
Next of kin
National Insurance number
Physical or mental health condition 
Financial information
Vehicle details

We use your personal information to:

ensure that we meet all of our legal and statutory duties including, but not limited, to those which apply under the following legislation and/or contractual agreements: 

Housing Act 2004
Equality Act 2010
Localism Act 2010
Leasehold Reform Act 2014
Landlord and Tenant Act 1985
Homelessness Reduction Act 2017
Local Government Act 1972 (amended 2000)
Health and Social Care Act 2012
Care Act 2014
Commonhold and Leasehold Reform Act 2002
Crime and Disorder Act 1998
Traffic Management Act 2004
Construction Regulations 2015
Regulatory Reform (Fire Safety) Order 2005
Gas Safety Regulations 1998
Prevention of Social Housing Fraud Act 2013
Tenancy agreement
Other contracts and agreements setting out the terms and conditions of services provided to you by the Housing Department

We may also use your data: 

to check and, if needed, update your customer record details
for administrative purposes and customer service
to contact you to take part in independent research or surveys and ask your opinion about our services to ensure we understand how we can deliver a better service to our residents
to provide you with information about our activities and services relevant to the area in which you live. 

Call recording

Any personal information recorded during telephone conversations is stored on the system for a period of one yearafter which it is securely deleted.


Any images recorded through CCTV are stored on the system for one monthafter which they are securely deleted.

Agencies we might share the information with include:
Commissioned partners/contractors who undertake our work
Land registry
District/Borough Councils 
Police for the purposes of fraud and crime prevention
Fire brigades 


Unless specified in the legislation cited above, data will be deleted in line with the Limitation Act 1980 (Section 2).  


If you are dissatisfied with the service you have been provided and have exhausted the council’s corporate complaints process, you can refer any complaints to the Housing Ombudsman and/or the Local Government Ombudsman. Details of how to complain can be found here: getting help from the ombudsman or make a complaint

Next Steps Evaluation

The Next Steps evaluation privacy notice and leaflet can be downloaded here.

Next Steps Accommodation Programme Evaluation Privacy Notice

Next Steps Accommodation Programme Information leaflet


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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.