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  1. Home
  2. Housing
  3. Council tenant services

Change to managing your housing tenancy online

To manage your housing tenancy online, you now need to use My Islington. My Islington is a new customer account that has replaced My eAccount.

Register for My Islington now and follow the instructions at the top of the My Islington homepage to access your housing account. Learn more about this change.

Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

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Moving home for council tenants

Options for moving elsewhere in Islington or outside the borough.

For more information on any of the schemes below, please contact the Housing Options team at rehousing@islington.gov.uk. Alternatively you can call 020 7527 4140

We are based at: Islington Customer Centre, 222 Upper Street, N1 1XR

  • Downsizing

    If you live in a council property that is too big for you, we can help you to downsize to a smaller, more manageable home

  • Help with overcrowding

    We want everyone to live in homes with enough space. Our overcrowding advisors can visit you in your home to find out what you need and work out the best way we can help

  • Swapping homes

    Find out how to swap homes with another tenant so you can move into a new home faster

  • Transferring to another property

    Council or housing association tenants can apply to transfer to another property in Islington. There are also options if you want to move out of Islington.

  • Change of circumstances

    If you are on the housing register and something has changed, please tell us so we can update your points.

For more information on any of the schemes below, please contact the Housing Options team at rehousing@islington.gov.uk. Alternatively you can call 020 7527 4140

We are based at: Islington Customer Centre, 222 Upper Street, N1 1XR

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.