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Change to managing your housing tenancy online

To manage your housing tenancy online, you now need to use My Islington. My Islington is a new customer account that has replaced My eAccount.

Register for My Islington now and follow the instructions at the top of the My Islington homepage to access your housing account. Learn more about this change.

Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

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Change of circumstances

Tell us about changes to your family like a new baby by following the processes outlined below

If you have a change of circumstance to your housing application you can let us know in the following way:

  • If you have had a new baby, please send a copy of the full birth certificate to PO Box 34750, London N7 9WF

  • If you wish to let us know that there has been a relationship breakdown, a death in your family or that a child or children have left home you can send an email to rehousing@islington.gov.uk

  • If you want to tell us about a new partner or new adults joining your family you will need to notify your current landlord so that they can authorise them as members of your household.

  • If you have moved address in Islington and want to remain on the housing register you will need to complete a change of circumstances form

Once we have received your information we will re assess your housing application and write to you with the outcome. This can take up to 6 weeks.

We cannot house most people once they become homeless. Our priority is to help you avoid becoming homeless in the first place. Find out what to do if you are concerned about homelessness.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.