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Payments and online forms unavailable from 7pm until 7:30pm

On Monday 16 February you will not be able to submit forms or make payments between 7pm and 7:30pm. We will be doing essential maintenance on our website.

This means you will not be able to do things like pay or apply for parking permits, parking tickets (PCNs), council tax and rent online or call the automated payment line (020 7527 8000).

We are very sorry about this. If you need to make a payment or do something else online, please try a different day or time.  

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Basic housing standards

By law, your landlord has to ensure your home is safe, free from hazards and in good repair. It is the landlord’s responsibility to ensure their properties meet an acceptable standard.

If your landlord does not or will not meet all these requirements, the council can help to make them do any work needed to bring the property up to the legal standard.

This includes: 

  • being clear of damp and mould 
  • easy to keep warm in the winter and cool in the summer
  • fresh running hot and cold water
  • safe electrical and gas appliances and installation
  • working smoke alarms and a carbon dioxide (CO2) alarm in rooms that are burning solid fuel
  • being free of pests such as mice, rats, cockroaches and bed bugs
  • safe and secure from the risk of intruders
  • good levels of natural light and ventilation
  • enough space, no overcrowding
  • working toilets, kitchens, bathrooms and drainage.
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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.