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Housing services unavailable from Friday 15 December – Monday 18 December

Housing Services will not be available on Friday 15 December from 3pm. During this time, a telephone service is available for emergencies. Please call our main switchboard on 020 7527 2000. 

The service will resume as usual on Monday 18 December at 9am.

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Domestic abuse support for Islington residents

If you’re experiencing domestic violence or abuse, we can support you.

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Anyone can be a victim of domestic violence and abuse. It can happen between intimate partners, household members or carers.

See how domestic abuse is defined at the website.

About domestic abuse

Physical violence is just one type of abuse. Domestic abuse can be any incident or pattern of incidents of controlling, coercive or threatening behaviour, violence or abuse between those aged 16 or over who are or have been intimate partners or family members, regardless of gender or sexuality.

Some examples of domestic abuse are:

  • psychological abuse, such as preventing contact with family or friends, and threats
  • unwanted sexual activity such as rape or being forced to take part in sexual acts
  • financial abuse, such as withholding or stealing money from you, or preventing you from working
  • emotional abuse, such as humiliating you in front of others, insulting or mocking you, silent treatment, name calling or yelling and swearing
  • honour-based violence, female genital mutilation (FGM), forced marriage and forced termination of pregnancy.

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Coercive and controlling behaviour

Coercive control is repeated acts or behaviours which make you feel controlled, scared, humiliated or frightened of the abuser. For example, repeatedly putting you down or keeping you away from your friends and family so you become dependent on the person causing you abuse.

If you are in immediate danger, you should always call the police on 999.

Housing options

If you are an Islington Council tenant

If you are an Islington Council tenant or a member of their household you can contact Housing Tenancy Services. We will offer you support and advice, provide practical help and be sensitive and understanding when we discuss your housing options.

We are White Ribbon accredited, which means we working to end domestic abuse and violence and our staff are trained to deal with sensitive situations. We will talk with you in confidence and discuss what to do next. If you prefer, we can offer you the opportunity to speak to someone of the same gender. Call Housing Tenancy Services on 020 7527 5300 or email us on

Do not make any immediate decisions such as giving up your tenancy until you have received advice.

Support guide for council tenants

We have created a support guide which helps council tenants experiencing domestic violence and abuse. It is intended to help you stay safe. Staff in Tenancy Services are trained to help people experiencing domestic violence and abuse understand their options and get the help that they need.

Read the support guide

If you are experiencing domestic violence and abuse:

  • In an emergency, always call 999.
  • Contact Housing Tenancy Services on 020 7527 5300 or email and tell us what has happened.
  • Tell your social worker, support worker, GP or any other professional who may be supporting you.

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Support for perpetrators

The Respect Phone Line is a confidential helpline for people who are concerned about their own behaviour. Respect offers information and advice to support perpetrators to stop their abuse. Call on 0808 802 4040 or visit their website.

Support for other residents

If you are not an Islington Council tenant and are affected by domestic abuse, you can speak to the housing options team about your housing options. Call the team on 020 7527 4140 (open Monday, Tuesday, Thursday, Friday from 10am to 4.30pm) or email them on,.uk.

Making your home safe

Our Home Shelter scheme is for council tenants who have experienced domestic abuse to continue living safely in their own home, by adding additional security measures to your home. For example, we can install fireproof letterboxes, fit a stronger door and window locks. Our Housing Tenancy Services can assist with making a referral to our Home Shelter Scheme.

Contact us

If you’re an Islington Council tenant or a member of their household, please contact your local housing officer for support on 020 7527 5300, 9am to 5pm. We will offer help with domestic abuse and violence, and our staff are skilled to deal with sensitive situations. All conversations are confidential, and you can speak to someone of your own gender.

All the support services listed can offer flexible, remote support on the phone, by text, email or webchat/WhatsApp. Always call 999 in an emergency. If you are unable to talk, press 55. If you don't speak or answer questions, press 55 when prompted and your call will be transferred to the police.

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Other useful links and organisations that can help

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