Tenant Management Organisations (TMOs)

After the TMO has been set up

After you have set up the TMO, find out how the organisation operates and what to expect. 

Contract with us

Each TMO has its own legal contract with us. This is called a Modular Management Agreement and says which services the TMO will manage and which services we will continue to manage. 

Allowances 

TMO management and maintenance staff are paid allowances to cover running costs, such as HR, utilities and management costs. 

We provide TMOs with their own office and the equipment they need to get started, including IT.  

TMOs then employ their own staff to provide housing management services to their residents. 

Annual meetings 

TMOs must hold an annual meeting for residents. 

Shareholders

Residents on a TMO-managed estate will be able to buy a share in the TMO. This allows them to vote at any annual meeting if they need to, to speak and to stand for nomination to the board.  

Shareholders can be nominated to become a board member before an annual meeting. The process is set out in individual TMO’s rules. 

Nominating board members

At the annual meeting, shareholders can vote for nominated board members. The board is sometimes called a 'management committee'. 

Once a board is elected, the committee elect the official positions including:

• chairperson  
• treasurer 
• secretary 
• vice positions if appropriate 

The process may be slightly different for each TMO, depending on their own rules.

The board is responsible for managing their housing staff and delivering housing services to residents.