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Change to managing your housing tenancy online

To manage your housing tenancy online, you now need to use My Islington. My Islington is a new customer account that has replaced My eAccount.

Register for My Islington now and follow the instructions at the top of the My Islington homepage to access your housing account. Learn more about this change.

Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

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Tenant management organisations (TMOs)

Information about Islington Council's TMOs including what they do, how we work with them, and how to set up your own.

A tenant management organisation (TMO) enables tenants and leaseholders living in a particular area or estate to manage the services provided to their homes. We continue to own the property and tenants keep their secure tenancy. Find a list of current TMOs.

TMOs have a contract with the council called the management agreement. It sets out which services the TMO will manage and which we will manage. The TMO is paid annual management and maintenance allowances to carry out their delegated management duties.

A committee or board elected by members runs a TMO, to oversee the management of their homes. They usually employ their own staff to carry out the functions taken over from the council.

They can choose how much or how little responsibility they wish to take over from the council. Some TMOs decide to take on most of the day-to-day housing management of their area. Others concentrate on a few specific functions.

The following are examples of council functions that TMOs may take over:

  • Day-to-day repairs and maintenance
  • Cleaning and caretaking
  • Grounds maintenance
  • Collecting rents and chasing arrears
  • Dealing with breaches of tenancy and neighbour disputes 

Contact our TMO team and find out about setting up your own TMO.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.