Improving housing services

We are committed to improving our housing services. We have created improvement plans and we will make sure we include resident feedback to do more to improve and shape our services.

What we are doing to make our services better for you

• Service Improvement Board – the board oversees improvement of all housing services and how we're meeting consumer standards.
• Departmental improvement plans – each plan addresses a service area that needs a lot of improvement.
• Estate Champions – our Estate Champions are people that are chosen to help coordinate services and communication on their estates which are experiencing one or more difficult or recurring issues such as repairs, cleanliness, noise and disruption from major works and anti-social behaviour.
• Annual tenant survey and Tenant Satisfaction Measures – we will use feedback and results from these surveys and the tenant satisfaction measurements to focus on areas that really need improvements.
• Resident feedback form – completing our you said, we did form helps us help you.
• Mystery shopping – Residents can sign up to check and tell us about the quality of our services without us knowing.
• Thriving Neighbourhoods – a community investment programme that opens every year for your suggestions on how we can use the money to improve your areas.
• Housing Scrutiny, Resident Service Improvement group, Complaints panel – Groups that examine our services, performance and support our efforts to improve services.

You can find out more about what we've done this year with your feedback.

Communicating with us

Your feedback and discussions with you at any events or other face-to-face meetings or on phone calls, online and paper surveys, and other forms of communication are all resident engagement.

We welcome resident engagement and are looking for residents that want to work with us to help improve our services.

If this is you, join our resident involvement register. You can read some more about what we're looking for.