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  2. Contact us
  3. Complaints and compliments
  4. Make a complaint about council services
  5. Complaints policy

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Complaints policy

This policy explains how we handle complaints.

  1. What a complaint is
  2. Who can complain
  3. What you can complain about
  4. What you cannot complain about
  5. How to make a complaint
  6. The complaints process
  7. Complaint handling and outcomes
  1. Managing unreasonable actions
  2. Remedies policy
  3. Joint Complaint Handling Code
  4. Confidentiality and privacy notice
  5. Contact details
  6. Versions

Contact details

Complaints Officer

Leila Ridley, Assistant Director, Information and Digital Governance

Address

Digital Services
222 Upper Street
London
N1 1XR

Email address

leila.ridley@islington.gov.uk

Senior Officer with accountability for complaints

Melanie Rose, Director of Digital Services

Address

Digital Services
222 Upper Street
London
N1 1XR

Email address

melanie.rose@islington.gov.uk

Member Responsible for complaints

Councillor Flora Williamson

Address

Town Hall
Upper Street
London
N1 2UD

Email

flora.williamson@islington.gov.uk

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.