Adult social care complaints policy
This policy explains how we handle complaints about adult social care. This is based on the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009.
Who can complain
Anyone who has received a service from Islington Adult Social Care can make a complaint.
You can also make a complaint on behalf of someone else if you have their consent, if they have died, or if you are their legal representative.
We may also consider a complaint you are making on behalf of someone who lacks capacity if they have no other legal representative and we think you are acting in their best interests.
If you need any support with making a complaint, you can contact our advocacy service.
We will always take your complaint seriously and will be handled around principles of fairness, respect, equality, dignity, and autonomy.
Our staff have the right to be treated the same, and we will not tolerate any rude, violent or abusive language or behaviour.