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  5. Adult social care complaints policy

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Adult social care complaints policy

This policy explains how we handle complaints about adult social care. This is based on the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009.

  1. What a complaint is
  2. Who can complain
  3. Time limit for complaints
  4. Complaints about other organisations
  1. How we will handle your complaint
  2. How to make a complaint
  3. Contact details

Time limit for complaints

We are normally only able to investigate complaints about issues that have occurred within the last 12 months, or if you only became aware of the issue in the last 12 months.

If your complaint is older than 12 months, we may still consider it if there are any significant reasons that you were not able to complain sooner and if we believe we can still complete a fair investigation.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.