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  2. Contact us
  3. Complaints and compliments
  4. Adult social care complaints
  5. Adult social care complaints policy

My Islington unavailable on Saturday 26 September, 9am to 11am

Some My Islington services will be unavailable from 9am to 11am on Saturday 26 September while we carry out essential maintenance.

During this time, you will not be able to report a repair, view your council tax or housing account, or use the WhatsApp repairs service. Please try again after 11am.

We're sorry for any inconvenience caused.

Adult social care complaints policy

This policy explains how we handle complaints about adult social care. This is based on the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009.

  1. What a complaint is
  2. Who can complain
  3. Time limit for complaints
  4. Complaints about other organisations
  1. How we will handle your complaint
  2. How to make a complaint
  3. Contact details

Time limit for complaints

We are normally only able to investigate complaints about issues that have occurred within the last 12 months, or if you only became aware of the issue in the last 12 months.

If your complaint is older than 12 months, we may still consider it if there are any significant reasons that you were not able to complain sooner and if we believe we can still complete a fair investigation.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.