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  3. Complaints and compliments
  4. Adult social care complaints
  5. Adult social care complaints policy

Local council elections - Polling stations now open from 7am to 10pm on Thursday 7 May

Here’s what you need to know to vote in person on Thursday 7 May.

  • Polling stations are open 7am to 10pm - check your poll card or the 'Where do I vote?' website for yours
  • Bring photo ID - you cannot vote without an accepted form of ID
  • You do not need your poll card - if you are registered, you can vote
  • All our polling stations are wheelchair accessible and staff are there to help
  • If you have a disability, find out what we can provide to help you vote at your polling station

Read all you need to know on our local council election 2026 page.

Adult social care complaints policy

This policy explains how we handle complaints about adult social care. This is based on the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009.

  1. What a complaint is
  2. Who can complain
  3. Time limit for complaints
  4. Complaints about other organisations
  1. How we will handle your complaint
  2. How to make a complaint
  3. Contact details

How to make a complaint

Make your complaint about adult social care online. Start your complaint. 

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.