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  2. Contact us
  3. Complaints and compliments
  4. Adult social care complaints
  5. Adult social care complaints policy

Parade on Sunday 31 May

There will be a parade in Islington on Sunday 31 May 2026 at 2pm to celebrate Arsenal Football Club's win. This will affect parking, roads, street cleaning, parks and libraries. Check what to expect so you can plan ahead.

Adult social care complaints policy

This policy explains how we handle complaints about adult social care. This is based on the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009.

  1. What a complaint is
  2. Who can complain
  3. Time limit for complaints
  4. Complaints about other organisations
  1. How we will handle your complaint
  2. How to make a complaint
  3. Contact details

How to make a complaint

Make your complaint about adult social care online. Start your complaint. 

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.