Town Hall

Adult Social Care Privacy Notice

The following privacy notice applies to the London Borough of Islington’s Adult Social Care Department.

 

The following privacy notice applies to the London Borough of Islington’s Adult Social Care Department.

What information we collect, hold and use

The information we collect about you would include, but is not limited to:

  • Name
  • Date of birth
  • NHS number
  • Address
  • Ethnicity
  • Next of kin
  • Contact details (phone/mobile/email)
  • Physical or mental health condition

We may ask you further details where required and appropriate:

  • Ethnicity
  • Religious or other similar beliefs
  • National Insurance number
  • Language 
  • Gender
  • Accommodation status
  • Nationality 
  • Sexual orientation  
  • Marital status
  • Financial information

We use your personal information to:

ensure that we meet all of our legal and statutory duties including, but not limited to, those which apply under the following legislation and/or contractual agreements:

  • Care Act 2014
  • Health & Social Care Act 2008
  • Care Quality Registration Regulations 2009
  • Children's Act 2004
  • Mental Capacity Act 2005
  • Housing Act 2004
  • The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009
  • Support plan
  • Other contracts and agreements setting out the terms and conditions of services provided to you by the Adult Social Care department.

We may also use your data:

  • to check and, if needed, update your customer record details
  • for administrative purposes and customer service
  • to contact you to take part in independent research or surveys and ask your opinion about our services to ensure we understand how we can deliver a better service to our service users.

Call recording

Any personal information recorded during telephone conversations is stored on the system for a period of 12 months after which it is securely deleted.

Agencies we might share the information with include:

  • Commissioned partners/contractors who undertake our work
  • NHS
  • District/Borough Councils
  • Police for the purposes of fraud and crime prevention

Retention

Unless specified in the legislation cited above, data will be deleted in line with the Limitation Act 1980 (Section 2). 

Complaints

If you are dissatisfied with the service you have been provided and have exhausted the council’s corporate complaints process, you can refer any complaints to the Local Government Ombudsman. Details of how to complain.

 
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  2. Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.