What we collect
We collect the following from your communal bins:
- mixed recycling (no rubbish or black rubbish bags)
- where this service is provided, food waste recycling
When we collect it
If you live on an estate or in a block of flats, all recycling, food waste (if this service is provided), garden waste and rubbish is collected at least weekly from communal bins.
Some estates have a chute for household recycling and rubbish. If you have a chute, please place your refuse in bin liners before putting it in the correct chute and only use the chute between 8am and 8pm so you don’t disturb your neighbours.
Do not put your rubbish or recycling in black bags.
Use ‘Your local area’ to find your collection day.
What we provide
We provide residents who live on an estate or in a block of flats with:
- communal recycling containers
- communal food waste recycling containers (where this service is provided)
- communal rubbish containers.
Please note, compostable caddy liners are free and you can get them from your local library or your estate caretaker, estate office or concierge.
Report a missed collection
The quickest and easiest way to report a missed collection is by logging into or signing up for a My eAccount
Request recycling containers or bags
The quickest and easiest way to request recycling containers or bags is by logging into or signing up for a My eAccount
Your local area
Type in your postcode to find local public recycling points
What you can and can't recycle
You can recycle a lot of waste but you might be confused about what to put in your containers. This information will help you make the right decision
Furniture and bulky waste
At a discounted rate for residents, we can collect most household items that are too big for your bin, like mattresses, furniture and cookers