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Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

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Cancel a parking permit

How to cancel an unwanted parking permit and get a refund for any months you haven't used.

You can cancel your parking permit at any time. You should do this if you:

  • are moving to a new address or moving your business to new premises in a new area of Islington
  • move out of the borough.

If you are staying in Islington, you will need to buy a new permit at your new address or premises if you still need to park at your new location.

Cancel permit

When you don't need to cancel

You don't need to cancel if you:

  • move house or your business to a different address in the same controlled parking zone (CPZ) you were in - you can just update the address in your parking account
  • are replacing your vehicle. Find out how to update your vehicle on your permit.

Refunds and admin fees

Refunds can take up to 28 days to process after we have replied to your request. We will take an admin fee of £31.60 for all refunds except for a change of vehicle.

You will receive a refund for any full months left on a permit you don't need anymore.

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