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Access Islington – council tax enquiries

Due to technical issues, Access Islington is currently unable to help with council tax queries over the phone or at our hubs.

You can still manage your council tax online through My Islington, including viewing your bill and making payments.

We’re working to resolve this as quickly as possible and are very sorry for any inconvenience this may cause.

If you need to speak to someone about council tax, please try again later.

Books icon

BorrowBox user guide

How to use the BorrowBox app to download eBooks and audiobooks from the library on your device.

Use BorrowBox on your device

You can use BorrowBox on: 

  • tablets, such as iPad, iPod touch, Kindle Fire, Nexus, Hudl or any other tablet using Android
  • smartphones that run on iOS or Android, such as iPhone or Samsung Galaxy
  • web browsers, such as Chrome, Firefox, Opera, Safari or Internet Explorer

Smartphone or tablet

  1. Download and install the BorrowBox app from the App Store for iPhone or Google Play.
  2. When the download is complete, click Open.
  3. When the BorrowBoxapp opens, type Islington in the search bar and select Islington Libraries.
  4. Enter your library card number beginning 20120 and your 4-digit PIN number.
  5. Register an account with an email address and display name.
  6. Agree to the terms and conditions.
  7. You can now use BorrowBox.

Amazon Kindle Fire

  1. Download the BorrowBox app from their website, rather than from the Kindle store.
  2. Enter your library card number beginning 20120 and your 4-digit PIN number.
  3. Register an account with an email address and display name.
  4. Agree to the terms and conditions.
  5. You can now use BorrowBox.

Computer

  1. Go to the BorrowBox website and click the Sign in link.
  2. Enter your 14-digit library card number beginning 20120 and 4 digit PIN and click Sign in.
  3. Register an account with an email address, display name and agreeing to the terms and conditions, then click Submit.
  4. You will be provided with information about the service, then click Next.
  5. You can now use BorrowBox.

Borrow items with BorrowBox

Smartphone or tablet

  1. Choose eAudiobooks, eBooks or Search in the app menu.
  2. Select the item you want and click Borrow, and then Confirm loan. If it is on loan to another borrower, you can reserve it by clicking Reserve and then Confirm renewal.
  3. A message will come up saying Loan successful. Click Download now.
  4. The loan will automatically expire in 3 weeks. You can renew it if no one else has reserved it, by clicking the Renew button on the My Loans view.
  5. You can also return an item early by clicking Return next to the book title.

Computer

  1. Go to the BorrowBox website and find an item through the search bar or browse categories by clicking eAudiobooks or eBooks next to Start.
  2. Select the item you want and click Borrow, and then click Confirm loan. If it is on loan to another borrower, you can reserve it by clicking Reserve and then Confirm renewal.
  3. If you are borrowing an eAudiobook you will be able to Download complete eAudiobook or download it in parts. The files will be MP3 format.
  4. Find the eAudiobook files on your computer and open them in a program that plays MP3 files.
  5. The loan will automatically expire in 3 weeks. You can renew it if no one else has reserved it, by clicking the Renew button on the My Account page.
  6. You can also return an item book early by clicking Return next to the book title, and deleting the files from your computer.

Support

If you have any problems or feedback:

If you receive a message that your ticket has expired:

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.