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  2. Housing
  3. Repairs and estate management
  4. Repairs
  5. Help me fix pilot

Local council elections - Polling day tomorrow (Thursday 7 May)

Here’s what you need to know to vote in person on Thursday 7 May.

  • Polling stations are open 7am to 10pm - check your poll card or the 'Where do I vote?' website for yours
  • Bring photo ID - you cannot vote without an accepted form of ID
  • You do not need your poll card - if you are registered, you can vote
  • All our polling stations are wheelchair accessible and staff are there to help
  • If you have a disability, let us know now if you need anything else to help you vote at your polling station

Read all you need to know on our local council election 2026 page.

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Help me fix terms and conditions

Terms and conditions for using the help me fix service for emergency repairs assessments and damp and mould inspections.

  1. Respect for staff: all parties must maintain a respectful demeanour towards staff during video appointments. Any form of disrespect or abuse will not be tolerated. 
  2. Incident reporting: any incidents occurring during video appointments will be reported to the necessary channels for appropriate action. 
  3. Sharing information: information will be shared with third parties only if there is or appears to be a credible threat to safety or security. Information may also be shared with internal departments to ensure the effective handling of repairs and inspections. 
  4. Call termination: we reserve the right to terminate any video call if there are threats or abusive behaviour directed towards staff. 
  5. Video storage and usage: videos recorded during appointments will be stored in the event of a disrepair claim and may be used in legal proceedings. These videos will form part of disclosures for legal cases, particularly to demonstrate how operatives handle issues such as damp and mould. 
  6. Internal policies and training: an in-house policy will be developed to guide staff on when and how to view or share recorded videos. Staff will receive training on these policies to ensure compliance and proper handling of video content. 
  7. Safeguarding and employee protection: safeguarding reporting channels will be established to protect all parties involved. Measures will be taken to ensure the protection of employees during video appointments.  
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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.