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  1. Home
  2. Housing
  3. Repairs and estate management
  4. Major works and improvements

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We’re redesigning the council website to make it easier to find support and access council services online. 

We want to understand more about your experience so we can make sure our new website works better for you.

Your feedback matters so take our short survey and help us create a better experience for everyone.

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Improvement works

We review what work we need to carry out to council-owned estates and blocks every seven to ten years. This can include repairs or replacements of roofs, windows, brickwork and external and communal decorations.

If you're a tenant, you will pay for these works as a part of your rent. If you're a leaseholder, there is a charge for these works. Find out how leaseholders pay for major works.

We are committed to ensuring our residents are safe from fire. Find out more about fire safety.

Works on your estate or block

Search for major improvement works taking place on your estate or block.

The council's works program may change, including adding or removing projects or adjusting timelines. If you have any questions, please contact us.

What information we provide

  • What works are being carried out
  • Who the constructors are
  • Start date and estimated completion date
  • Contact information
  • Information about meetings related to the works

Complaints 

If you have a complaint about works currently taking place, please contact your Customer Care Officer.

You can find their contact details in the monthly newsletter we send residents. It is also available under the newsletter tab of your block on the improvement works search.

They will investigate your complaint and keep you informed. Where problems or disputes have not been resolved or if you are not happy with the outcome at any stage, the council has a formal complaints process.

Contact us

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.