Handling complaints
Read about our complaints handling performance and how this had led to improvements.
We want to make sure that everyone in Islington has a place to call home which is secure, decent, and genuinely affordable. We work hard to deliver high quality services at all times to every one of our residents, but we know that we don’t always get it right.
When things go wrong, it’s important that we listen to what you are telling us, act quickly to put it right and learn from our mistakes.
Your feedback in 2022/23 and what we are doing about it
Your feedback from 2022 and 2023 told us that you are most concerned with:
- repairs in your homes
- anti-social behaviour (ASB)
- our handling of complaints.
What we're doing about these issues
Based on these complaints, we:
- have created an improvement plan for Property Services.
- are reviewing how ASB is managed across the council
- are working to improve the speed and quality of our responses to complaints in housing and across the organisation.
How we performed in 2023/2024
Results will be published in mid-late 2024.