Once you have confirmed in writing to Home Ownership Services that we should contact you at a different address we will make sure that you receive the following at your contact address:
- any letters or consultation relating to proposed improvements or works to the communal areas for which you will be expected to pay in service charges or major works charges.
- any request to repair something in your property which is affecting our other managed property(ies) or communal areas, or any request for access for us to inspect (in urgent situations we may also send a copy to your subtenant).
- any letters relating to anti-social behaviour or harassment being carried out by your sub-tenant.
- any request for feedback on caretaking standards or estate communal repairs.
We may carry out random door knocking to obtain feedback on caretaking or estate issues. We will always find out if we are speaking with a tenant of ours, a leaseholder or a private tenant. We will not generally proceed with the interview for private tenants as we recognise that our relationship is with the owner and not the subtenant.
Occasionally we may post information through all letterboxes – this will normally be reminders about refuse arrangements or updates about emergency works where the block or estate may be temporarily without water, gas or electricity.
If you have any general queries relating to subletting please call Home Ownership Services on 020 7527 7715 or email firstname.lastname@example.org