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Share your feedback on our website

We are making some improvements to our website and are looking for your feedback to help us understand more about your experience today. It will help us see how well it’s working and shape future changes.

Complete this short survey to let us know what you think – it should take no more than five minutes to complete. Thank you for your help.

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Pay for service charge or major works

There are a number of ways to pay your service charges quickly and easily.

How to pay

Direct debit 

The easiest way to pay your annual service charges and major works charges is by monthly direct debit. 

Download direct debit form

Read our instalment plan terms and conditions.

Online

Pay online now

Phone

Pay your service charges by phone, using a debit or credit card:

  • Freephone: 0800 694 3344. Line are open 8am to 8pm Monday to Friday, and 8am to 12 noon on Saturday.
  • Pay any time with the automated service: 020 7527 8000

Other options for major works

We have other payment options for major works and you can get a discount if you pay early.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.