2324-0340 Extra Care at Lindsay Apartments (Holloway Park)

Islington Council invites suitable expressions of interest from suppliers for the above. 

The requirement  

Islington Council is seeking to appoint a single, qualified and experienced provider to deliver an Extra Care service, 24 hours a day, 7 days a week, 365 days a year. The service will be based at Lindsay Apartments, a new building under construction in Holloway Park by Peabody Housing Association (Peabody). Lindsay Apartments will be comprised of 60 one-bedroom flats over six floors, as well as communal areas on the ground floor, with therapy rooms, staff spaces and a garden.  

The service will provide 24‑hour onsite care and support to adults aged 18 and over with Care Act eligible needs, responding to planned and unplanned care needs. The provider will also be responsible for a ‘community connections offer’, as detailed in the Service Specification. The care provider will work in close partnership with the housing provider, Peabody, as well as the Council and other partners  – including health and social care stakeholders and the voluntary and community services – to support residents to live independently and achieve good levels of wellbeing. 

The service will contribute to the Council’s strategic priorities for Extra Care, providing strengths-based and person-centred care at good value for money, supporting residents to remain close to their support networks and in Islington, and driving social value for the borough.  

Lots  

This services contract is not being divided in to lots. This is a service which will be delivered by one provider onsite.The contract is not geographically split and will not be divided between multiple providers. 

Further details will be provided in the invitation to tender. 

Contract period  

The contract is estimated to start in August 2027, following which there will be a three month period before the Property Handover Date (when occupation is due to commence). This period will be Mobilisation Phase 1. The anticipated Property Handover Date for Lindsay Apartments is November 2027. Mobilisation Phase 2 is the period from the Property Handover Date to the first anniversary of the Property Handover Date. 

The initial term of the contract includes the 3-month period (Mobilisation Phase 1) before the property is handed over, and 48 months after the Property Handover Date. There will be an option for one or more extension periods up to a maximum of 48 months. The maximum contract length is 99 months including Mobilisation Phase 1. 

The contract start date is indicative and will depend on the completion date of Lindsay Apartments. Please see the Draft Terms and Conditions for further details.   

Value of the contract  

The estimated annual value of the contract is £1,674,681.84, once the building is occupied. 

Award criteria 

The contract will be awarded to the Most Advantageous Tender(s) (MAT) in accordance with the Procurement Act 2023.  

Tenders for this contract will be assessed against the following award criteria:  

Cost/price: 40%, made up of:

• 25% – block hourly cost 
• 5% – additional hourly cost 
• 8% – direct/indirect cost 
• 2% – phase 1 mobilisation

Quality: 60%, made up of:

• 10% - proposed approach to service design, implementation and mobilisation
• 5% - proposed approach to care
• 5% - proposed approach to working with residents, families and carers
• 5% - proposed approach to quality assurance and continuous improvement
• 5% - proposed approach to safeguarding and minimising risk (case study)
• 5% - proposed approach to safeguarding and minimising risk
• 5% - proposed approach working with stakeholders
• 20% - proposed approach to social value 

Total: 100%

Further details will be provided in the invitation to tender.   

Procurement process  

The contract will be procured using a light touch multi-stage procedure. The first stage will involve selecting a shortlist of the highest-scoring organisations through a Procurement Specific  questionnaire (PSQ). The second stage will be an evaluation of tenders submitted by bidders who are selected at the PSQ stage. 

How to express an interest  

If you wish to apply for this contract opportunity please follow these steps:  

• register your organisation free of charge via the London Tenders Portal. 
• when you receive an email confirming your username and password use these to log on to the London Tenders Portal and express your interest in 2324-0340, Extra Care at Lindsay Apartments (Holloway Park), 85000000 – Health and social work services. 
• shortly after you have expressed interest, you will receive a second email containing a link to access the procurement documents.   

Deadlines  

The deadline for expressions of interest is: 11.59am Friday 12 June 2026 

The deadline for submission of the PSQ documents is: 12noon Friday 12 June 2026 

Late submissions may not be accepted.   

Additional information  

• Islington Council and its partners are committed to work towards a ‘Fairer Islington’, for more information see Islington Together 2030.   
• Islington Council aims to provide equality of opportunity and welcomes applicants who meet the qualitative selection criteria from black and minority ethnic communities and disabled groups.   
• The council encourages all types of organisation who meet the qualitative selection criteria including Voluntary and Community Sector (VCS) organisations, Social Enterprises or not for profit enterprises and small to medium enterprises (SME) to tender.
• All questions relating to this contract should be raised via the messages section of the relevant contract on the London Tenders Portal.  Please do not contact any officer of the council directly.  
• As part of a commitment to transparency the council is now publishing all spend over £500 each month. This includes spend on contracts, so the successful contractor should expect details of spend against the contract to appear on the council website under council spending. The council is also committed to publishing tender and contract documentation after contract award stage. Commercially sensitive information will be redacted from documentation. What constitutes commercially sensitive information is a matter for the council’s sole discretion. However, tenderers will be invited to identify information they consider to be commercially sensitive in their tender return and this will be taken into account in the council forming a view.
• In accordance with the Procurement Regulations 2024, please note that for contracts with an estimated value of more than £5 million, the council will publish in the Contract Award Notice the name of each supplier that submitted a tender which was assessed for the purposes of determining the most advantageous tender and was not awarded the contract.