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Website accessibility

Our website is designed to be accessible and usable for everyone who visits.


We would like you to be able to choose how you interact with our website, so we’ve made it compatible with: 

  • built-in browser settings
  • operating system settings
  • common assistive technologies

We have also made sure that JavaScript isn’t required for any core functionality.

The way that the site is built means it’s compatible with most modern screen readers. The content flow of the pages is meaningful and all media have text alternatives.

Text size

The standard text size for our website will be large enough for most of our visitors without having to change it. However if you need to increase the size of the content on the site you can either zoom, or change the text size with your browser. The website will respond to zoom settings in all browsers.

Visual accessibility

We use a high degree of contrast for all of the text areas on our website to make information as accessible as possible to those with visual impairments. We also use a high degree of visual distinction for active areas. If an area on a page is active, then it will be clear when you interact with it.


The information on our webpages is in plain English so it’s clear and easy to understand.

Different devices

The website is designed to work on all devices of all sizes. You will find the site just as usable on smaller smart phones and tablets as on large desktop computer screens.

It is designed to work if you are navigating the website with a keyboard. Links are highlighted as you move across a page so it is obvious where you are and there are options to skip to the main content on every page.

Making the site better

We are constantly updating and improving our website. We regularly test our online services with real users. We work with people who have specific accessibility needs, as well as with those who usually have someone helping them to use websites. This approach helps us measure digital skills and identify access and language barriers.

If you find it difficult to access any of the content on the site, please talk to us on 020 7527 2000. You can also leave feedback here.

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